testimonials

Ed and Kate were an invaluable resource helping us navigate purchasing a new home. They are very knowledgeable and hard working, we were able to gain access to many more properties off market, so we could make a more informed decision.

I can not recommend Ed and Kate highly enough as Buyers Agents all the way through from their service proposal right through to the post property purchase experience. Their knowledge of the area and of property assessments were very helpful. They also kept the emotion out and it was great to have them as the bridge between the agents and the vendors. We were able to purchase a fantastic property at an exceptional price and the upside far exceeded the financial investment in their services. We would not hesitate to use them again and have been referring them to loads of our friends and associates since.

Chris' expertise as a buyer advocate was instrumental in helping us secure our dream 4-bedroom family home in Boroondara. His deep knowledge of the Hawthorn, Kew, Camberwell, and Canterbury areas proved invaluable. Chris's relationships with local agents gave us access to off-market properties, ultimately leading to our perfect find. Over five months, Chris provided firm yet friendly advice, patiently answering our countless questions about various properties. His negotiation skills were impressive - he managed to reduce the vendor's expectations significantly, securing the property just below our budget and at an excellent price for the area. We were particularly impressed by Chris' strategic approach. His familiarity with local real estate agents and market dynamics helped us make compelling offers. We were surprised to hear the vendor describe Chris as 'really tough' - a testament to his ability to advocate firmly on our behalf while maintaining a friendly demeanor with us. Chris' experience in Boroondara, combined with his approachable nature and tenacity in negotiations, made our home-buying journey smoother than we ever expected. We wholeheartedly recommend Chris to anyone looking to purchase in the area.

We engaged Tim in February 2024 to assist us finding a new family house in Hawthorn. Being in the property industry I was initially sceptical whether a buyer advocate was warranted for us. However, after going through the process I am glad that we engaged Tim as we got a wonderful result with an opportunity we would not have seen without Tim representing us. Before we engaged Tim he gave advice on our existing house and advised our place was special, hard to replace and recommended for us to stay rather than sell and look elsewhere. This built a lot of trust in him as there was no incentive for Tim to give that opinion as it risked losing us as potential clients. In the end we were able to get the perfect house for us, at a great price. It was off market and put to us without any one else having access to it. It was comfortably the best property over our search journey and we are thrilled to have secured this house. Tim is a leader in the field, particularly with family houses in Boroondara and Stonnington. I would strongly recommend him to anyone considering engaging a buyer advocate.

Having looked to purchase our first home for over 2 years without success, Chris and BuyerX were recommended to us by a friend. Chris' impact was immediately noticeable. Chris was diligent, took the load off of us inspecting properties and dealing with agents, was honest and open when he didn't think a property met our expectations and priorities (even if we thought it did!), and was incredibly proactive and patient with us. We also learned very quickly that real estate is very much a relationships game, and Chris has all the relationships with all the agents. This turned out to be invaluable for arranging private inspections (often on short notice), and providing information on pre-auction offers that we otherwise would not have had access to and which ultimately led to our first purchase off market in our dream suburb despite a highly competitive process. We would not have been able to purchase our home without Chris, and could not recommend him and the team at BuyerX more highly.

Chris appeared on our behalf for an auction just before Easter for a property that was very popular and we were very keen on. Along with his colleague, Tim Picken, we had discussed the auction strategy at length and on Saturday morning it was all about execution. Chris’ demeanour from the outset was focussed and conveyed that he was there to win. And win he did! His bidding was strong and confident but controlled in that he secured the property for us at a reasonable price and well within the budget we had given him. Needless to say we were very pleased with the outcome.

We had absolutely no idea just what a ‘buyer advocate’ did when it was suggested that we should engage such a person! We were referred to Chris Guest. From our first interaction, Chris provided us with a professional, attentive and extremely knowledgeable service. We were moving from a large rural property to Melbourne and our ideas for what we wanted to purchase and where we wanted to settle were very confused! The initial due diligence and preliminary discussions were most important and helped to consolidate for us what we might be looking for. Chris exhibited extraordinary patience and tolerance with us as we finally came to a decision to purchase. We sincerely appreciated Chris’ absolute commitment to regular communication, his delightful and collegial manner, his forensic diligence towards all aspects of the properties including street, building and precinct assessments, and researching the relevant complexities of the local government regulations and future plans as they impacted the building. We were confident when we came to submitting an offer that it represented a fair price due to Chris’ comprehensive review of relevant past sales within the current market. Most importantly, after the acceptance of our offer, Chris continued to provide us with important support in negotiating all aspects of the final details to occupancy. I am now fully cognisant of the role of a buyer advocate and will be encouraging anyone wanting a successful and timely property purchase that is also extremely enjoyable to engage Chris Guest.

It is with great pleasure to write this letter of recommendation for your assistance in finding us our family home (in our dream street too!) in the Gascoigne Estate, East Malvern. Engaging you to represent us was the best decision we made. You made us feel like we were your only clients and gave us your utmost attention, expertise and knowledge about the local market. Your insights, contacts and strategy in securing our family home can only be applauded and admired. I doubt many people would have been able to replicate what you managed to achieve, especially given the number of interested parties vying for the property you secured for us. We thank you once again for your amazing efforts and would have no hesitations in engaging your help again should we be in the market to transact again.

We recently bought the family home. We started looking half-heartedly in 2020... then ramped up efforts toward the end of 2021. Pre-approval, some agent interactions, even a couple of bids but we were getting nowhere. The idea of a buyers advocate sounded like something from the Block and I wrestled internally with my former perceptions of this corner of the industry. I've had to eat my words and thoughts though. The service we received Suzana was incredible. Firstly the sheer volume of work, the inspections, hours of video, invaluable property insights, inspections and decades of local knowledge, secondly the access to off-market options and finally, the handling of the entire closure process. The volume of off-market product I found amazing. Literally as much as that which appears online.

We recently had the pleasure of working with highly professional and knowledgeable Kelly and Nuno at BuyerX, and excellent service they provided throughout our journey. They took the time to truly understand our preferences and provided advice on how we can transform houses to suit our needs. They were very responsive and available to answer our questions and concerns. They kept us updated on new listings and market trends that could impact our decision-making. Furthermore, they always had our best interests during the offer and negotiation process and Kelly demonstrated exceptional negotiation skills. We recommend Kelly and Nuno to anyone looking for expert advice in purchasing a home. Thank you to them for making our home buying journey smooth.

Suzana from BuyerX was the perfect extra set of eyes for my property search. Not only did she really listen to my requirements, she questioned and showed me other options to see what my budget could afford. I was so relieved when she shared that I was a homeowner! I can’t thank her enough for finding my forever home. Highly recommended using because of the competitive market and the extra value of networks and information gathering.

Suzana from BuyerX was wonderful throughout the selling of our family home. From the process of appointing the right agent, to helping source and quality control various home improvement services … I couldn’t recommend Suzana highly enough.

Tim was excellent at clearly identify both pros and cons for each property which helped greatly in my decision making process. His market knowledge, endless real estate industry contacts and exceptional negotiating skills made him invaluable. He is dedicated, polite, extremely helpful and provided excellent advice with frequent communication. All of these attributes made Tim a fantastic resource and the whole process of buying our home so simple.

We are very happy with the purchase of our new property in Hawthorn. Tim’s real estate market experience, contacts and advice in negotiation was extremely helpful to the point we would not have secured this property without him. I would highly recommend Tim and his expertise to anyone looking to use a Buyers Advocate to purchase their next property.

We had previously considered engaging a buyers advocate to assist us, and when my wife first contacted Tim Picken, it was clearly evident we would benefit from his help and expertise. We secured our lovely family home (before scheduled auction) due to Tim’s savvy and expert strategy, and for a price lower than the expected auction price. I can say without any doubt that we would not have secured the property without his help, and we are so thankful we engaged Tim and allowed him to direct our search for our beautiful home.

Tim has a superb understanding of real estate and a wide range of contacts within the industry which means he taps into possibilities that are yet to be advertised or are only available for private sale. His confident performance during the hotly contested auction was outstanding and secured for me a new home in a highly-valued location. I strongly recommend Tim to anyone thinking of engaging a buyer advocate.