testimonials

We engaged Tim in February 2024 to assist us finding a new family house in Hawthorn. Being in the property industry I was initially sceptical whether a buyer advocate was warranted for us. However, after going through the process I am glad that we engaged Tim as we got a wonderful result with an opportunity we would not have seen without Tim representing us. Before we engaged Tim he gave advice on our existing house and advised our place was special, hard to replace and recommended for us to stay rather than sell and look elsewhere. This built a lot of trust in him as there was no incentive for Tim to give that opinion as it risked losing us as potential clients. In the end we were able to get the perfect house for us, at a great price. It was off market and put to us without any one else having access to it. It was comfortably the best property over our search journey and we are thrilled to have secured this house. Tim is a leader in the field, particularly with family houses in Boroondara and Stonnington. I would strongly recommend him to anyone considering engaging a buyer advocate.

It is with great pleasure to write this letter of recommendation for your assistance in finding us our family home (in our dream street too!) in the Gascoigne Estate, East Malvern. Engaging you to represent us was the best decision we made. You made us feel like we were your only clients and gave us your utmost attention, expertise and knowledge about the local market. Your insights, contacts and strategy in securing our family home can only be applauded and admired. I doubt many people would have been able to replicate what you managed to achieve, especially given the number of interested parties vying for the property you secured for us. We thank you once again for your amazing efforts and would have no hesitations in engaging your help again should we be in the market to transact again.

We recently bought the family home. We started looking half-heartedly in 2020... then ramped up efforts toward the end of 2021. Pre-approval, some agent interactions, even a couple of bids but we were getting nowhere. The idea of a buyers advocate sounded like something from the Block and I wrestled internally with my former perceptions of this corner of the industry. I've had to eat my words and thoughts though. The service we received Suzana was incredible. Firstly the sheer volume of work, the inspections, hours of video, invaluable property insights, inspections and decades of local knowledge, secondly the access to off-market options and finally, the handling of the entire closure process. The volume of off-market product I found amazing. Literally as much as that which appears online.

Suzana from BuyerX was the perfect extra set of eyes for my property search. Not only did she really listen to my requirements, she questioned and showed me other options to see what my budget could afford. I was so relieved when she shared that I was a homeowner! I can’t thank her enough for finding my forever home. Highly recommended using because of the competitive market and the extra value of networks and information gathering.

Suzana from BuyerX was wonderful throughout the selling of our family home. From the process of appointing the right agent, to helping source and quality control various home improvement services … I couldn’t recommend Suzana highly enough.

Ashleigh and I would like to thank you for your help and extreme professionalism in helping us to secure a property. You were incredibly dedicated and approachable at any time of day or night and always immediately responsive to texts and emails. You guided us through what can be a daunting process but most importantly really took the time to understand what we were looking for as evidenced by the fact we were happy to look at and purchase a high percentage of the properties your presented to us. Your guidance as to value and your understanding of the market helped us narrow that down and made the process of identifying and purchasing the final property very painless. Finally, the dedication in seeing the sales and settlement process through was incredibly helpful. I look forward to doing it again in the not too distant future.

David is what I’d always hoped a buyers agent would be. He is data driven, very understanding of personal needs (family types, income situation), and patient – it always felt like he was with us for the journey, rather than pushing us to buy quickly. As overseas buyers, we loved his accessibility via whatsapp and happiness to chat through our changing scenarios on a weekly basis. Ultimately, however, it was his persistence to the task which made the difference. He literally visited every property with our criteria over a period of 11 months, many off market and immediately provided pricing and suitability advice so that we were always up to speed. It was as close as possible to us being on the ground. Then when it came time to buy he mobilised, had a plan and made an offer which effectively closed off other buyers. Since the transaction he has supported us with settlement, design discussions and any other related admin. People talk about building a great team and finding a ‘trusted advisor’. That’s what you get with David.

As our buyer’s agent, David knew how to negotiate a very convoluted and protracted process, completely foreign to us (and we’re hardly first home buyers), before managing to secure our dream home against some very fierce competition. We’ve never used a buyer’s agent before; now we can’t imagine ever buying without one. And our choice would be David again, without hesitation.

Tim was excellent at clearly identify both pros and cons for each property which helped greatly in my decision making process. His market knowledge, endless real estate industry contacts and exceptional negotiating skills made him invaluable. He is dedicated, polite, extremely helpful and provided excellent advice with frequent communication. All of these attributes made Tim a fantastic resource and the whole process of buying our home so simple.

We are very happy with the purchase of our new property in Hawthorn. Tim’s real estate market experience, contacts and advice in negotiation was extremely helpful to the point we would not have secured this property without him. I would highly recommend Tim and his expertise to anyone looking to use a Buyers Advocate to purchase their next property.

We had previously considered engaging a buyers advocate to assist us, and when my wife first contacted Tim Picken, it was clearly evident we would benefit from his help and expertise. We secured our lovely family home (before scheduled auction) due to Tim’s savvy and expert strategy, and for a price lower than the expected auction price. I can say without any doubt that we would not have secured the property without his help, and we are so thankful we engaged Tim and allowed him to direct our search for our beautiful home.

I cannot speak highly enough of the service David provides. He is an exceptional agent, with phenomenal knowledge. He is calm and conscientious in his approach and manner with excellent communication skills. I truly believe he would never settle for anything less than the right property, which makes him unique as he treats it as a personal project and if it’s not good enough for him than it’s not good enough for his client. He has a unique and honest approach and I have found him to be a breath of fresh air and someone I truly trust.

Tim has a superb understanding of real estate and a wide range of contacts within the industry which means he taps into possibilities that are yet to be advertised or are only available for private sale. His confident performance during the hotly contested auction was outstanding and secured for me a new home in a highly-valued location. I strongly recommend Tim to anyone thinking of engaging a buyer advocate.